FAQs - Home Delivery & Drive-Through

27 March 2020

Here are some frequently asked questions about our recently set-up free home delivery service and drive-through. Sorry if you know the info but we've had lots of new followers (hello to you all).

 

Home delivery.

 

Where are you delivering?

Our free delivery operates within selected post codes. SL1, SL2, SL3, SL4, SL6, SL7, SL8, SL9, SL0,

HP5, HP6, HP7, HP8, HP9, HP10, HP11, HP12, HP13, HP14, HP15, HP16, HP27,

RG9, RG10, OX39, RG42,

 

What if I don't live in a listed postcode?

Our inline shop is operating as usual for delivery outside our range, courier charges do apply.

 

How do I place my order?

For home-delivery please call 01628 476594 rather than using the online shop.

 

When can I phone to order?

Our phones will be live from 9am-6pm Monday to Saturday.

 

Can I order on email?

We'd appreciate you ordering by phone, this allows us to manage the delivery days and products ordered.

 

What can I order?

Currently we're offering just draught sizes (including mini barrels) and bottled beer through the delivery service. We hope to add wine, cider and other produce to the menu soon.

 

Is there a minimum order?

Yes, £10 on beer.

 

Do I pay on order or delivery?

You pay when you place the order, please have your cards at the ready.

 

When can I expect delivery?

We will aim to deliver on the next available day. This will be dependant on the number of orders we're taking. (At the time of writing, 27.3, delivery was within 2 days).

You can also opt for delivery on a day in the future.

 

I am self-isolating, is ok to order?

Yes, our drivers will take every precaution and leave the order at your door, giving you lots of room to receive it before heading off.

 

 

Drive-Through.

 

What time is the drive-through open?

9-6pm

 

Where is the drive-through?

It's on the brewery site, drive through the gate and head straight down the slope, follow the signs and you can't miss it.

 

What are you selling for collection?

We have beer, a selection of wine and other products.

 

How do I pay?

Payment is card only.

 

Do I need to pre-order?

No need to pre-order, just drive in.

 

Social Distancing?

Not a problem, we'll take your order and payment from a distance.