Returnable 1 Litre Bottles - FAQs
01 March 2021
We recently introduced our new returnable 1 litre bottles. With
the introduction of the new bottles, over 40% of our beer sold
through the shop, drive-through and home delivery will be in
returnable, reusable containers.
Here are some Q&As we hope clear up all of your questions,
any other questions please email (email@example.com)
or call us on 01628 476594.
Enjoy the new bottles and of course the beer!
Why the change?
Reduce the environmental impact of the brewery
Improved beer quality
How to return your bottles?
If dropping back to the brewery, simply bring them along and
when you place your order we'll take them off your hands and
refund you 30p for each return.
Online, you'll be able to enter the number of bottles you'd like
collected and the discount will be added to the order you're
placing. Our driver will then collect the bottles when we deliver
your order. Please leave empty bottles in an obvious place if
you'll be out when we deliver.
Where to return your bottles
At the brewery. Go to the shop (when open) or drive-through. Our
staff will be on-hand to help.
We will collect them from your house when we deliver your next
order, this only applies to local home delivery service, not orders
sent via courier we're afraid.
Do you need to rinse your bottle before returning
Please rinse out the bottle with water when it is empty, avoid
putting anything in the bottle.
Close the swing top to keep it sealed and stop it from drying
out, that really helps in minimising the chemicals used during the
How much do you get for returning a
You'll receive 30p per bottle returned.
Can I save up the credit and use it
No, your discount is taken off the total of an order placed at
the same time as the bottles are returned or when the order is
Will a 1 litre cost more to buy?
Not if/when you bring the empty back. The beer is actually 10p
cheaper, however the refundable deposit of 30p
is added to the price of a 1L bottle. This is to
help incentivise customers to bring back the bottles and
therefore reduce our glass usage significantly.
I don't want to pay more for re-usable
You don't, provided you can get them back to us or we collect
them within our free home delivery area, if fact you save money by
Unfortunately, whilst we would love to keep the prices as now,
the project would be too loss making for us to be able to continue
with it long term. Clearly if you don't bring the bottles
back, you are paying 20p more than now and we are sorry for that.
We considered running with our existing bottles + the new ones but
logistically this would be very difficult for us and would then
restrict our 1 litre bottled range as we would have to hold 2 x 1
litre stock items for each product. We are hoping that you find the
new bottles offer a sufficiently higher quality of beer that you
feel it's still good value for the price. Alternatively, bring them
back and save money.
How do I get my refund online?
Once you get to the checkout in our online shop, a pop-up
box will appear to ask if you have any empties to return. You will
automatically be credited on your current order for the number of
empties you want us to collect. Our driver will then collect the
empties when he makes the delivery. For any empty bottle
collection, you need to fulfil the normal free delivery rules. We
can't just come by to collect empties only unfortunately.
Where to buy your new 1 litre swing top
At the brewery shop (when open) and
From the online shop.
Is there a maximum number of bottles that can be
returned at once?
At the drive through no limit
Online there is a maximum of 30 bottles per purchase.